Download & Install BrandMail (BQIgnite Africa) | Admin rights Required
How to download and install BrandMail (BQIgnite Africa)
These instructions are for users hosted in Azure SA North instance and for manual installations.
The below steps will guide you on how to download and set-up BrandMail. Please note that you will need Admin rights to run the application on your workstation.
Before getting started please clear your old Outlook forward and reply signatures to ensure no interference.
Step 1: Download the installation file
Please download the installation file from the link provdied to you. Please close down all Office applications and run the installation file by following the prompts.
Step 2A: Access BRANDMAIL tab
Open Outlook, start a new email and locate the BRANDMAIL tab from the Outlook ribbon:
Note: if the Microsoft pop-up comes up prior to changing your settings, please dismiss it.
Step 2B: Click on Settings
Platform instance: Please select BQIgnite Africa from the drop down and click OK.
Step 2C: Click on Synchronize Data
The Microsoft pop-up will appear for authentication. Please click on your email address.
Once the sync has completed your new signature will appear.
Step 3: Access Your toolbar content
Start a New Outlook email to see the full BrandMail ribbon and access your content. Note the full ribbon is only available when composing new emails or replying / forwarding existing emails:
Please also see:
NOTE: Windows Authentication is automatically ticked in the installation file. If you are NOT using Windows authentication, please UNTICK the Windows Authentication check-box in order to be able to complete the username and password provided to you by your administrator. This option is normally for users NOT running Microsoft 365 (older versions of Outlook and non Microsoft 365 environments).
- Complete your username (your email address)
- Password: the password provided to you
- Click Test Connection
- Once your connection has tested successfully, click OK.
- Click Synchronize Data
Note: Should you wish to use any other language other than English on the BrandMail ribbon, you can do so by enabling the Multilanguage feature. See How to enable Multilanguage settings
Downloading and Install BrandMail (Admin Rights Required)
How to download and install BrandMail (for non-centralised installations) The below steps will guide you on how to download and set-up BrandMail. Please note that you will need Admin rights to run the application on your workstation. If you already ...
BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...
BrandMail BrandMe: Update your email signature through BQIgnite
Update your BrandMail email signature through the BQIgnite web portal If you are a BrandMail, BrandMail Web or BrandMail Lite user, you may want to update your email signature via the BQIgnite platform. This is especially useful for users who do not ...
Deleting the BrandMail Database
BrandMail: How to delete the BrandMail database When a corruption exists in the BrandMail database, some of the content may not be available on the toolbar and the signature may not display. Deleting the database is like a "hard reset" which allows ...
BrandMail: Signature Metadata is missing
There are a few reasons why you may see the error below when synchronizing your BrandMail toolbars: 1. No user metadata exists for the user profile. To check if the metadata is available, please go to the BrandMail tab and click on "Update my ...