Disabed Add-in for Outlook Classic

Issue: Email Signature Not Displaying (BrandMail)

Steps to Resolve (BrandMail):

1.     

Open Outlook and go to File.

2.     

Select Options (bottom left of the window).

3.     

Navigate to Add-ins.

4.     

Look for the Add-in named BrandQuantum_BrandMail_AddinModule.

• If Inactive:
• Go to Manage: COM Add-ins and click Go.
  

• If unchecked, check the box next to the Add-in and click OK to enable it.
  

• If Disabled:
• Change the dropdown from COM Add-ins to Disabled Items, click Go.
  
• 
  

• In the new window, select the Add-in, click Enable, then Close.
  
• 
  

• Repeat step 3 to confirm it's now active.

5.     

You should now see the BrandMail Add-in in Outlook.

6.     

Click the Add-in, then select Settings and ensure the correct Platform Instance is selected.

• If your unit uses Azure Active Directory (AAD), check Use Azure Active Directory and click Test Connection.
• A popup will confirm a successful connection.
  
• 
  

7.     

Under the Add-in, click Synchronize Data and wait for the sync to complete.

8.     

Test by opening a New Email and replying to one to confirm the signature appears.

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