How to fix: An error occurred while syncing the Data - User canceled authentication The error below is associated with BrandMail not being able to successfully authenticate, as a result of the Microsoft authentication pop-up being dismissed by the ...
BrandMail Failed Login when switching to Windows Authentication / Azure Active Directory If your organization has recently moved from a username and password authentication to using Azure Active Directory / Windows Authentication, you will receive a ...
How to fix your BrandMail credentials to restore template access The error below is associated with BrandMail not being able to successfully authenticate your user credentials. For security reasons, access to any templates is restricted when your ...
Settings Error: An error occurred while syncing the Data - Value cannot be null. Parameter name: tenant The below error occurs when Use Windows Authentication has been ticked under the user settings and the organization is not set to use Windows ...
When syncing data from the BrandMail or BrandOffice add-in or the BQIgnite Web Admin Console you may get an error informing you your Connection from a specific IP address has been blocked. Add-In Connection error Web Admin Connection error If you get ...
This error occurs when there is a time out when requesting a Sync Data query to the back-end. To resolve this please close down the dialogue and try again.