Synchronizing BrandOffice when using Windows Authentication
How to synchronize BrandOffice when using Windows Authentication
If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials. Once BrandOffice has been installed you should see the BrandOffice tab in Word, Excel and PPT. Content will be available to you once you have successfully authenticated and the first sync has taken place.
The Microsoft pop-up comes up automatically once BrandOffce has successfully installed. Please do not ignore this pop-up, since BrandOffice will not be able to authenticate you and your toolbars will not be able to sync.
When the Microsoft pop-up appears, please click on your name / email address:
Your BrandOffice toolbar will be greyed out whilst BrandOffice synchronizes (this should not take longer than 5 minutes or so for an initial sync). The sync length is determined by the amount of content on your toolbar, as well as your connection speed. Once your BrandOffice has finished synchronising your content will appear in the BrandOffice toolbars and will be accessible to use:
If the Microsoft authentication window has not come up, simply click on Synchronize Data and the Microsoft window will come up.
If you experience any errors with your sync, please take a screenshot and email our support team for assistance: firstname.lastname@example.org
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