No signature or banner appears after my sync has finished
How to correct no email signature or banner appearing after a BrandMail upgrade or normal sync
This may happen if you are syncing a second workstation, after a version upgrade, or when your connectivity speed has prevented all toolbar items from syncing correctly. Please ask your administrator to force a sync for your user profile or submit a ticket and we will refresh for you: support@brandquantum.com.
Prior to version 45, forced syncs could only only be performed by administrators. From version 45, a forced sync can be performed form the workstation by simply doing two consecutive syncs within a 15 minute interval.
Also see:
Related Articles
Email signature does not display in older Outlook versions
BrandMail: My Email signature does not display - OR an "X" appears in place of it: If the email signature does not display after synchronising BrandMail, this could be caused by: 1. The toolbar not being defaulted. The remedy would be to default the ...BrandMail: Signature Metadata is missing
There are a few reasons why you may see the error below when synchronizing your BrandMail toolbars: 1. No user metadata exists for the user profile. To check if the metadata is available, please go to the BrandMail tab and click on "Update my ...Blank Email signatures when forwarding or replying to E-mails
Blank Email Signatures or duplicate signatures (Cache attributed) Before applying the fix below, please ask your administrator to force a sync from the platform for you (versions 44 or less). From version 45, simply do two consecutive manual syncs ...BrandMail Error: An error occurred while generating Banner - the path is not of a legal form.. Please restart Outlook and try again.
BrandMail Error: An error occurred while generating Banner - the path is not of a legal form The error below often appears when the email banner image file has not successfully downloaded to the workstation. If restarting Outlook does not fix the ...Signature Template Does Not Exist!
Signature Template Does Not Exist! This error is associated with missing signature metadata. In order to rectify, please ask your toolbar administrator to make a small edit to the relevant signature in the BQIgnite platform and then to force a sync ...