Blank Email signatures when forwarding or replying to E-mails
Blank Email Signatures (Cache attributed)
Before applying the fix below, please ask your administrator to force a sync from the platform for you (versions 44 or less). From version 45, simply do two consecutive manual syncs within a 15 min interval.
If the issue persists, please follow the steps below:
Go to Outlook
Click on File
Account Settings
In the drop-down click on Account Settings
Double Click on the name/email address
Select the tick box next to Use Cached Exchange Mode
Click Ok on error message to close Outlook
Finish
Close Outlook
Re-Open Outlook and try and reply to a mail
Reply signature will now be there
Please feel free to log a support ticket for assistance: support@brandquantum.com