How to fix blank signatures or multiple signatures in BrandMail

Blank Email signatures when forwarding or replying to E-mails

Blank Email Signatures or duplicate signatures (Cache attributed)

Before applying the fix below, please ask your administrator to force a sync from the platform for you (versions 44 or less). From version 45, simply do two consecutive manual syncs within a 15 min interval.

If the issue persists, please follow the steps below:

Go to Outlook
Click on File
Account Settings

In the drop-down click on Account Settings 
Double Click on the name/email address

Select the tick box next to Use Cached Exchange Mode

Click Ok on error message to close Outlook

Close Outlook

Re-Open Outlook and try and reply to a mail
Reply signature will now be there (or in the case of multiple signatures), the issue will then be resolved.

Please feel free to log a support ticket for assistance:

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