No signature or banner appears after my sync has finished
How to correct no email signature or banner appearing after a BrandMail upgrade or normal sync
This may happen if you are syncing a second workstation, after a version upgrade, or when your connectivity speed has prevented all toolbar items from syncing correctly. Please ask your administrator to force a sync for your user profile or submit a ticket and we will refresh for you: firstname.lastname@example.org
Prior to version 45, forced syncs could only only be performed by administrators. From version 45, a forced sync can be performed form the workstation by simply doing two consecutive syncs within a 15 minute interval.
My BrandOffice Add-in has disappeared / become inactive or disabled
Inactive Add-In: If a Microsoft application starts up slowly (due to machine processing slowly, poor connectivity, etc) then Microsoft automatically makes any add-ins inactive in order to assist the machine to boot up the Microsoft application. This ...
Synchronizing BrandOffice when using Windows Authentication
How to synchronize BrandOffice when using Windows Authentication If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials. Once BRANDOFFICE has been installed you should see the ...
Archiving BrandMail toolbar items
How to archive and unarchive BrandMail toolbar items If your toolbar is growing with all the content you are adding, you may want to archive some of your items. This will ensure your toolbars remain optimally sized, whilst still keeping a repository ...
Setting up your BrandOffice
Setting up your BrandOffice: Go to the BRANDOFFICE tab. Click on Settings: In the settings dialogue: Input the username and password provided to you. Username: your email address Password: password provided by your organisation Click OK. Click Sync ...
BrandSuite System Tray App: Enable a Disabled Add-in (BrandOffice)
Use the BrandSuite System Tray App to re-enable a disabled add-in (BrandOffice) From version 220.127.116.11 upwards Microsoft Office unfortunately disables add-ins if any of the Office applications start up slowly (this could be due to a slow connection, a ...