Signatures
No signature or banner appears after my sync has finished
How to correct no email signature or banner appearing after a BrandMail upgrade or normal sync This may happen if you are syncing a second workstation, after a version upgrade, or when your connectivity speed has prevented all toolbar items from ...
BrandMail Error: An error occurred while loading Current User - Object reference not set to instance of an object.
An error occurred while loading Current User This error is often associated when a user tries to update signature information without first authenticating their BrandMail.
Incorrect signature displays (Windows Authentication)
How to change credentials in BrandMail (Windows Authentication) When a workstation changes users and has not been reformatted, it is possible that BrandMail has already authenticated using the previous user's credentials. In order to clear the ...
An error occurred while getting default signature - could not load file or assembly 'Mono.CSharp...'
The below error is usually associated with the upgrade of BrandMail, and results when files have not been correctly overridden during the upgrade process: In order to rectify, please: 1. Locate the BrandMail Bin folder and DELETE it: 2. Do a fresh ...
Error Loading Signature: Could not load file or assembly 'Momo.CSharp...'
Error Loading Signature: Could not load file or assembly 'Mono.CSharp...' This message appears when a new installation of BrandMail has been executed without correctly uninstalling the prior version of BrandMail (only older versions of BrandMail): ...
My BrandMail email signature disappeared
How to re-enable your signature if it has "disappeared" (Outlook 2016) Your signature may appear to "disappear" if your BrandMail Add-in becomes disabled. This could be due to Outlook starting up slowly (which then causes all add-ins, including ...
BrandMail Error: An error occurred while generating signature - the path is not of a legal form.. Please restart Outlook and try again.
BrandMail Error: An error occurred while generating signature - the path is not of a legal form The error below often appears when the signature image file has not successfully downloaded to the workstation. If restarting Outlook does not fix the ...
Signature Template Does Not Exist!
Signature Template Does Not Exist! This error is associated with missing signature metadata. In order to rectify, please ask your toolbar administrator to make a small edit to the relevant signature in the BQIgnite platform and then to force a sync ...
BrandMail: My signature size keeps changing
BrandMail: My signature size keeps changing The size of the email signature is affected by a few factors, including: 1. Your image settings (in MS Word) 2. Your Windows dpi settings Image settings: MS Outlook uses Microsoft Word as its base editor ...
BrandMail: Signature Metadata is missing
There are a few reasons why you may see the error below when synchronizing your BrandMail toolbars: 1. No user metadata exists for the user profile. To check if the metadata is available, please go to the BrandMail tab and click on "Update my ...
Cursor appears below the signature when typing
Why does my cursor not appear in the correct position on emails OR under my BrandMail email signature? If your cursor appears in the wrong place when creating new emails or replying to emails, this is because your old Outlook default signature ...
Email signature does not display in older Outlook versions
BrandMail: My Email signature does not display - OR an "X" appears in place of it: If the email signature does not display after synchronising BrandMail, this could be caused by: 1. The toolbar not being defaulted. The remedy would be to default the ...
BrandMail Error: COM object that has been separated from its underlying RCW cannot be used.
This error occurs in BrandMail and generally a simple reboot of Outlook rectifies the problem. Should it persist, please delete the BrandMail database completely and then resynchronise the BrandMail toolbar to eliminate any database errors.
Blank Email signatures when forwarding or replying to E-mails
Blank Email Signatures or duplicate signatures (Cache attributed) Before applying the fix below, please ask your administrator to force a sync from the platform for you (versions 44 or less). From version 45, simply do two consecutive manual syncs ...
Check if BrandMail or BrandOffice is installed
Open Windows Explorer For BrandMail, browse to C:\Program Files (x86)\BrandQuantum\BrandMail and check if there is a bin folder with files in the folder. BrandMail BIN folder For BrandOffice, browse to C:\Program Files (x86)\BrandQuantum\BrandOffice ...
BrandMail or BrandOffice Error: Could not load file or assembly 'LiteDB, Version 3.1.0.0.
If you begin syncing your data and you get the following error below it is because the incorrect/unauthorised version of the software has been installed on your workstation. LiteDB error Please get a support engineer to completely remove the software ...
BrandMail or BrandOffice Error: Username or Password is incorrect!
Once settings have been inputed into BrandOffice or BrandMail and "Sync Data" has been clicked, this error may be received: User Credentials error This is caused by: 1. The user does not complete the correct username & password credentials. ...
BrandMail Error: Base Folder/Directory not being created
This error occurs generally when the software has been deployed via central deployment and the installation has not fully completed. Base folder error The first option you have is to reboot your workstation and check if the reboot forces the ...