BrandSuite System Tray App: Enable a Disabled Add-in (BrandOffice)
Use the BrandSuite System Tray App to re-enable a disabled add-in (BrandOffice)
From version 3.2.0.19 upwards
Microsoft Office unfortunately disables add-ins if any of the Office applications start up slowly (this could be due to a slow connection, a mailbox which is almost full, etc).
Prior versions of BrandOffice required a manual process to re-enable the add-in. However, from BrandMail version 3.2.0.19 we introduced the BrandSuite System Tray app, to assist you in quickly re-enabling a disabled add-in (and to ensure that it stays permanently enabled).
Follow these steps if BrandOffice (or BrandMail) has become disabled:
1. Go to your Windows Search Dialogue and type in "BrandSuite" to quickly locate the System Tray App
2. Run the BrandSuite System Tray App
3. Go to your System Tray and locate the BrandSuite System Tray icon
4. Right-mouse click on the BrandSuite icon and select
Check for Issues
5. The system tray app will scan BrandSuite (both BrandOffice and BrandMail) for any issues, including re-enabling a disabled add-in:
6. You may also copy the diagnostic report to Clipboard and share it with your IT support team if necessary.
See also (for older versions of BrandOffice):
For further assistance please contact
support@branquantum.com
Related Articles
My BrandOffice Add-in has disappeared / become inactive or disabled
Inactive Add-In: If a Microsoft application starts up slowly (due to machine processing slowly, poor connectivity, etc) then Microsoft automatically makes any add-ins inactive in order to assist the machine to boot up the Microsoft application. This ...Downloading and Install BrandOffice (Admin Rights Required)
How to download and install BrandOffice (for non-centralised installations) The below steps will guide you on how to download and set-up BrandOffice. Please note that you will need Admin rights to run the application on your workstation. If you ...Download & Install BrandOffice (BQIgnite Africa) | Admin rights Required
How to download and install BrandOffice (BQIgnite Africa) These instructions are for users hosted in Azure SA North instance and for manual installations. The below steps will guide you on how to download and set-up BrandOffice. Please note that you ...Setting up your BrandOffice
Setting up your BrandOffice: Go to the BRANDOFFICE tab. Click on Settings: In the settings dialogue: Input the username and password provided to you. Username: your email address Password: password provided by your organisation Click OK. Click Sync ...Enabling Multi-Language Ribbon in BrandOffice
How to enable the Multilanguage Function in BrandOffice From version 2.2.0.20 of BrandMail more than 60+ languages are now fully supported. In order to enable this function: 1. Click Start > Run and type Regedit and click Ok . 2. When prompted, ...