How to manually switch toolbars and access a second signature

Manually switching toolbars

How to manually switch toolbars and access a second signature

BrandMail users may have access to more than one toolbar (in the case of BrandMail desk and BrandMail web). The default toolbar is the toolbar that automatically loads up when creating new emails (and carries the default signature). However, a user may have access to other toolbars with other signature variants. This access is granted by the organization's toolbar administrators. 

In order to manually access a toolbar (with it's accompanying signature and content):

1. Open up a new email in Outlook and click on the BrandMail tab
2. Select the drop-down



3. Manually select the alternate toolbar.
Note: this toolbar will remain selected for the duration of your Outlook session (until you restart Outlook) or until you manually switch to another toolbar. All emails you send during this Outlook session will use the signature on this toolbar. 



4. To access your alternative toolbar signature, go to Mail Format, Signatures, and manually select the signature you need to use.

5. Any content specific to this toolbar can also be manually accessed under Brand Resources or Mail templates. 

    • Related Articles

    • BrandMail Failed Login: Switching to Windows Authentication

      BrandMail Failed Login when switching to Windows Authentication / Azure Active Directory If your organization has recently moved from a username and password authentication to using Azure Active Directory / Windows Authentication, you will receive a ...

    • Manually synchronize BrandMail toolbar

      How to manually synchronize your BrandMail toolbar Your BrandMail toolbar will automatically synchronize at regular intervals (controlled by your company toolbar administrators). There are times when you may want to manually synchronize, in order to ...

    • BrandMail FAQ's

      BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...

    • BrandMail: Signature Metadata is missing

      There are a few reasons why you may see the error below when synchronizing your BrandMail toolbars:   1. No user metadata exists for the user profile. To check if the metadata is available, please go to the BrandMail tab and click on "Update my ...

    • Synchronizing BrandMail (using Windows Authentication)

      How to synchronize BrandMail when using Windows Authentication If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials.  Once BRANDMAIL has been installed you should see the ...