Incorrect signature displays (Windows Authentication)

Incorrect signature displays (Windows Authentication)

How to change credentials in BrandMail (Windows Authentication)

When a workstation changes users and has not been reformatted, it is possible that BrandMail has already authenticated using the previous user's credentials. In order to clear the credentials for the new user, please follow these steps:
  1. Close down Outlook completely
  2. Go to C:\Program Files (x86)\BrandQuantum\BrandMail\databases
  3. Delete all the sub folders and files under the databases folder so the databases folder is empty
  4. Open up regedit.exe and browse to: Computer\HKEY_CURRENT_USER\SOFTWARE\BrandQuantum\BrandMail
  5. Clear out or delete the BearerToken key
  6. Please make sure that UseWindowsAuthentication is set to True
  7. Open Outlook
  8. The Microsoft Authentication pop-up will reappear with the latest user's credentials
  9. Select the user by clicking on their email address in order to authenticate

Note: It may be necessary for an admin to force a sync for the user from the platform in order to refresh the signatures.


    • Related Articles

    • Synchronizing BrandMail (using Windows Authentication)

      How to synchronize BrandMail when using Windows Authentication If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials.  Once BRANDMAIL has been installed you should see the ...

    • BrandMail Failed Login: Switching to Windows Authentication

      BrandMail Failed Login when switching to Windows Authentication / Azure Active Directory If your organization has recently moved from a username and password authentication to using Azure Active Directory / Windows Authentication, you will receive a ...

    • BrandMail An error occurred while syncing the Data - User canceled authentication

      How to fix: An error occurred while syncing the Data - User canceled authentication The error below is associated with BrandMail not being able to successfully authenticate, as a result of the Microsoft authentication pop-up being dismissed by the ...

    • BrandMail please fix your user credentials to restore template access

      How to fix your BrandMail credentials to restore template access The error below is associated with BrandMail not being able to successfully authenticate your user credentials. For security reasons, access to any templates is restricted when your ...

    • BrandMail: My signature size keeps changing

      BrandMail: My signature size keeps changing The size of the email signature is affected by a few factors, including:  1. Your image settings (in MS Word) 2. Your Windows dpi settings Image settings: MS Outlook uses Microsoft Word as its base editor ...