Email signature does not display in older Outlook versions
BrandMail: My Email signature does not display - OR an "X" appears in place of it:
If the email signature does not display after synchronising BrandMail, this could be caused by:
1. The toolbar not being defaulted. The remedy would be to default the toolbar and the signature will then appear.
2. Older versions of Microsoft Outlook (e.g. Office 2010), which could display as follows:
If rebooting the workstation does not solve the problem, please check that all the latest "patches / updates" for Outlook have been installed.
Ideally, upgrading Outlook to 2013 or 2016 will resolve the problem.
Please see article on checking your default toolbar for more details.
Related Articles
Blank Email signatures when forwarding or replying to E-mails
Blank Email Signatures or duplicate signatures (Cache attributed) Before applying the fix below, please ask your administrator to force a sync from the platform for you (versions 44 or less). From version 45, simply do two consecutive manual syncs ...BrandMail: My signature size keeps changing
BrandMail: My signature size keeps changing The size of the email signature is affected by a few factors, including: 1. Your image settings (in MS Word) 2. Your Windows dpi settings Image settings: MS Outlook uses Microsoft Word as its base editor ...Maximising the resolution of your email signature
How to ensure your email signature displays at maximum resolution BrandMail email signatures are generated as high resolution images. The display of your signature may look different depending on the device you are viewing your emails on. For ...Clearing your Old Outlook Email Signature
How to Clear your Old Outlook Signature If your old Outlook signature has not been cleared from Outlook, you may experience problems with Outlook appearing slow, restarting or hanging. This is due to the conflict between your old Outlook settings and ...What email signatures are available on BrandMail?
What email signatures are available on BrandMail? BrandMail will generate your brand compliant email signatures, this could include (where applicable): New email signature Reply email signature (may be different to your new email signature) With ...