BrandOffice | Clearing your Credentials

BrandOffice | Clearing your Credentials

Clearing your credentials in BrandOffice: 

If you are no longer licensed for BrandOffice but your workstation still has the software loaded, it will continue to try and synchronize. Should your synchronization not be successful, the system will notify you via email in order to rectify your synchronization. 

You can either:

1. Uninstall the application completely (you may need Admin rights on your machine in order to do so)
2. You can clear your credentials

To clear your credentials:

1. Open up Word, Excel or PPT
2. Got to the BRANOFFICE tab
3. Click on Settings



4. Clear the content in the two boxes shown (by deleting any information in these 2 boxes): Username and password.  
5. Click OK. 

This will now ensure that that the software will no longer connect to the BQIgnite Platform, and the failed authentication messages will no longer be sent to you. 

If you believe you have been erroneously deactivated as a user, please contact your administrator or email  [email protected] and we will facilitate the communication to your administrator. 

    • Related Articles

    • BrandOffice: How to complete your Settings in BrandOffice and synchronise your toolbar(s)

      1. Go to the BRANDOFFICE ribbon in Microsoft Word, Excel or PowerPoint 2. Click on the Settings button A new Settings dialog will be displayed 3. Make sure the URL and Database Location have the same values in the screenshot. 4. Fill in your Username ...
    • BrandOffice please fix your user credentials to restore template access

      How to fix your BrandOffice credentials to restore template access The error below is associated with BrandOffice not being able to successfully authenticate your user credentials. For security reasons, access to any templates is restricted when your ...
    • Setting up your BrandOffice

      Setting up your BrandOffice: Go to the BRANDOFFICE tab. Click on Settings: In the settings dialogue: Input the username and password provided to you. Username: your email address Password: password provided by your organisation Click OK. Click Sync ...
    • Synchronizing BrandOffice when using Windows Authentication

      How to synchronize BrandOffice when using Windows Authentication If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials.  Once BRANDOFFICE has been installed you should see the ...
    • Downloading and Install BrandOffice (Admin Rights Required)

      How to download and install BrandOffice (for non-centralised installations) The below steps will guide you on how to download and set-up BrandOffice. Please note that you will need Admin rights to run the application on your workstation. If you ...