BrandMail: Signature Metadata is missing

BrandMail: Signature Metadata is missing

There are a few reasons why you may see the error below when synchronizing your BrandMail toolbars:

 
1. No user metadata exists for the user profile. To check if the metadata is available, please go to the BrandMail tab and click on "Update my signature":

Is your name appearing under "user"? If it not, this means your user credentials have not been inputed correctly under settings. Please see details on how to update your user settings. 

If your user name appears but there is no data in the form, please update your information. Click "update record" and then "sync data". 



2. If you have more than one toolbar, it is possible that metadata has been added for one toolbar and not for the other. Please add metadata for your supplementary toolbar(s) and resync your data. Alternatively, please contact your administrator who can check the metadata available for your user profile in the BQIgnite admin console. 

    • Related Articles

    • Signature Template Does Not Exist!

      Signature Template Does Not Exist! This error is associated with missing signature metadata.  In order to rectify, please ask your toolbar administrator to make a small edit to the relevant signature in the BQIgnite platform and then to force a sync ...
    • Blank Email signatures when forwarding or replying to E-mails

      A potential fix when email signatures "blank" out when forwarding or replying to emails is as follows: Go to Outlook Click on File Account Settings In the drop-down click on Account Settings  Double Click on the name/email address Select the tick box ...
    • BrandMail: My Email signature does not display - OR an "X" appears in place of it

      BrandMail: My Email signature does not display - OR an "X" appears in place of it: If the email signature does not display after synchronising BrandMail, this could be caused by:  1. The toolbar not being defaulted. The remedy would be to default the ...
    • BrandMail FAQ's

      BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...
    • Downloading and Install BrandMail (Admin Rights Required)

      How to download and install BrandMail (for non-centralised installations) The below steps will guide you on how to download and set-up BrandMail. Please note that you will need Admin rights to run the application on your workstation. If you already ...