BrandMail: My signature size keeps changing

BrandMail: My signature size keeps changing

BrandMail: My signature size keeps changing

The size of the email signature is affected by a few factors, including: 

1. Your image settings (in MS Word)
2. Your Windows dpi settings

Image settings:

MS Outlook uses Microsoft Word as its base editor when creating emails. This means that if the image settings in Microsoft Word are not correct, it will potentially interfere with how your email signature is rendered. 

In order to determine what ppi (pixel per inch) setting you are using, please do the following: 

1. Open Microsoft Word
2. File > Options > Advanced
3.  Under "Image Size and Quality", there is a "Set default target output to" setting
 4. Please ensure it is set to 96 dpi and that "All New Documents" is selected.



5. Click "OK"
6. Close down Word and restart your machine. 

If this does not fix your email signature, banner and general image display on Outlook, then adjust your Windows Display settings, as per the steps below. 

Windows Display Settings: 

Not such a well documented fact, is that your dpi settings in Windows affect the treatment of images, such as those used in email signatures. When the dpi is set to more than 100%, the reported outcome is that users report "signatures that change in size" and "email banners that change in size". The distortion of images in an email trail is not limited to those generated by BrandMail, but ALL images embedded in the trail of an email conversation. 

In order to rectify this, the Windows settings on the user's workstation must be looked at. 

1. Right mouse click on the desktop
2. Go to > display settings




3. Check the "Scale and layout" settings. Usually when distortion of size occurs it is related to the scale been set to larger than 100%.
4. Check the "Resolution" settings. With workstations with very high resolution, often the resolution is set to the maximum settings.
5. Reduce the Scale and Layout to 100% (or lower than what it is set to), and reduce the Resolution settings. 
6. This may involve testing the setting change several times, until the signatures (and other images sent by the user) appear "normal". 

    • Related Articles

    • Synchronizing BrandMail (using Windows Authentication)

      How to synchronize BrandMail when using Windows Authentication If you are in an enterprise environment it is likely that you are set up to authenticate using your Microsoft 365 credentials.  Once BRANDMAIL has been installed you should see the ...

    • BrandMail: How to complete your Settings in BrandMail and synchronise your toolbar(s)

      1. Go to the BRANDMAIL tab in Microsoft Outlook 2. Click on the Settings button A new Settings dialog will be displayed 3. Make sure the URL, Database and Base Locations have the same values in the screenshot. 4. Fill in your Username and Password in ...

    • Maximising the resolution of your email signature

      How to ensure your email signature displays at maximum resolution BrandMail email signatures are generated as high resolution images. The display of your signature may look different depending on the device you are viewing your emails on. For ...

    • BrandMail FAQ's

      BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...

    • BrandMail Failed Login: Switching to Windows Authentication

      BrandMail Failed Login when switching to Windows Authentication / Azure Active Directory If your organization has recently moved from a username and password authentication to using Azure Active Directory / Windows Authentication, you will receive a ...