Cursor appears below the signature when typing
Why does my cursor not appear in the correct position on emails OR under my BrandMail email signature?
If your cursor appears in the wrong place when creating new emails or replying to emails, this is because your old Outlook default signature settings have not yet been removed prior to the installation of the BrandMail software.
In order to rectify this, please follow the steps below:
1. In Outlook, go to: File > Options > then click on "Mail"
3. Then change the default for "new messages" and "replies/forwards" to
(none). i.e. remove any prior signature options which have been defaulted.
4. Click "Ok"
5. Restart Outlook if necessary in order for changes to take effect.
BrandMail: Font colour appears incorrect when typing in emails
Why does the font colour not appear correct when I am typing in the body of my emails? This may be due to: 1. The default font for your brand may have changed. The BrandMail template governs the font, font colour and font size for all users to type ...
BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...
Email signature does not display in older Outlook versions
BrandMail: My Email signature does not display - OR an "X" appears in place of it: If the email signature does not display after synchronising BrandMail, this could be caused by: 1. The toolbar not being defaulted. The remedy would be to default the ...
BrandMail Error: An error occurred while generating signature - the path is not of a legal form.. Please restart Outlook and try again.
BrandMail Error: An error occurred while generating signature - the path is not of a legal form The error below often appears when the signature image file has not successfully downloaded to the workstation. If restarting Outlook does not fix the ...
Signature Template Does Not Exist!
Signature Template Does Not Exist! This error is associated with missing signature metadata. In order to rectify, please ask your toolbar administrator to make a small edit to the relevant signature in the BQIgnite platform and then to force a sync ...