BrandMail: Font colour appears incorrect when typing in emails

BrandMail: Font colour appears incorrect when typing in emails

Why does the font colour not appear correct when I am typing in the body of my emails?

This may be due to: 

1. The default font for your brand may have changed. The BrandMail template governs the font, font colour and font size for all users to type with. If you are not sure what this is, please confirm with your toolbar administrator. 

2. If your "new email" or "reply email" normally carries an email banner and you have chosen to delete the banner, your cursor may now be in the banner portion of the template. In this case, the font colour may appear in blue or in a hyperlink colour. The line spacing will also be affected. 

In order to avoid this, please insert your cursor closer to the email signature when typing or simply remove the banner after you have finished typing the email. 

If you repeatedly find yourself removing banners, please chat to your toolbar administrator about removing banners in the default "new" and "reply" template.
From version 2.1.33.7 of BrandMail, banners may be included under the email signatures, which would also assist with this problem. 



    • Related Articles

    • BrandMail Error: My cursor appears below the signature when I start typing

      Why does my cursor not appear in the correct position on emails OR under my BrandMail email signature? If your cursor appears in the wrong place when creating new emails or replying to emails, this is because your old Outlook default signature ...
    • BrandMail FAQ's

      BrandMail Frequently Asked Questions Q1: Can I change the body font of my emails? No, the body font is centrally managed. BrandMail standardises your email signature, as well as the body font that you type your emails with. The font, colour, and text ...
    • BrandMail Brand Standards

      BrandMail Brand Standards The correct brand colours for you to use will be available to you from this menu to use when creating emails and inserting content, tables or graphs. These colours can be used for either fill, font or line colours. Simply ...
    • BrandMail: My Email signature does not display - OR an "X" appears in place of it

      BrandMail: My Email signature does not display - OR an "X" appears in place of it: If the email signature does not display after synchronising BrandMail, this could be caused by:  1. The toolbar not being defaulted. The remedy would be to default the ...
    • BrandMail: My Email signature and body text appear too small (or too big!)

      When composing mails,  my font is extremely small.  When I receive mails, the font size is fine but when I reply to mails, the font changes to extremely small. This happens when the zoom setting in Outlook has been changed, and is not related to ...