BrandOffice Error: An error occurred while performing Task - Presentations (unknown member) : Invalid request. Filename cannot exceed 255 characters

BrandOffice: An error occurred while performing Task - Presentations (unknown member) : Invalid request. Filename cannot exceed 255 characters. 

This error is often associated with a corruption of the database file which stores all the BrandOffice toolbar templates. If a simple resync has not resolved the problem, please ask your administrator to "Force a Sync" to your profile.  

Then perform a manual sync by clicking on Synchronize Data:

If the problem still persists, the fix is to delete the database file completely.  Please do not worry, the database file will be recreated during the next sync. 

In order to delete the BrandOffice database file, follow the steps below:

1. Locate the BrandOffice database file via file explorer (BrandOffice.db). The easiest way to do this is to go to your BrandOffice settings and copy the path under "Database Location"

2. Delete the file called BrandOffice.db (only this file, not the folder!)

3. Resync the BrandOffice toolbar, by clicking "Sync Data"

This will recreate the complete BrandOffice database file and eliminate any corrupted files.

Please note that the sync will take a little longer than normal since all your templates will be resynced to your workstation from scratch. 

• Related Articles

• BrandOffice Error: An error occurred while performing Task - Cannot start process because a file name has not been provided

  This error is often associated with a corruption of the database file which stores all the BrandOffice toolbar templates. If a simple resync has not resolved the problem, please ask your administrator to "Force a Sync" to your profile.     Then ...

• BrandOffice: An error occurred while loading the toolbars

  BrandOffice: An error occurred while loading the toolbars - unable to cast object of type 'LiteDB.DataPage' to type 'LiteDB.CollectionPage'. This error is often associated with a corruption of the database file which stores all the BrandOffice ...

• Deleting the BrandOffice database

  How to delete the BrandOffice database If a corruption develops in your BrandOffice database it may be necessary to delete the database and do a fresh sync. Deleting the database is like a "hard reset" which allows the workstation to then do a fresh ...

• BrandOffice please fix your user credentials to restore template access

  How to fix your BrandOffice credentials to restore template access The error below is associated with BrandOffice not being able to successfully authenticate your user credentials. For security reasons, access to any templates is restricted when your ...

• Run time error in install: List index out of bounds (0)

  Run time error in install: List index out of bounds (0) List index out of bounds error can appear when trying to run certain applications on your PC (not just BrandOffice or BrandMail). List index out of bounds error can appear in almost any ...